Ali Hussain
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Energy companies are overcharging customers by as much as £1 billion a year in defiance of European Union rules, it was claimed last week.
Lawyers said the breach could lead to consumers taking their utility firms to court to reclaim hundreds of pounds, in an echo of last year’s revolt over bank charges.
The 10m customers who pay by cash or cheque every quarter are being charged £699m more than is justifiable, according to a report from a committee of MPs last week. Pre-payment meter customers, including those with second homes, are paying up to £400m more.
The excess is in breach of an EU directive which states that any difference between payment methods should reflect the cost to the supplier. This is only £20 even though suppliers charge up to £69 more, MPs say.
Graham Kerr of watchdog Energywatch said: “I expect consumers to demand lower payments or even ask for a refund in the same way as bank-charge customers.”
The MPs on the Business and Enterprise committee called for suppliers to be forced to lower tariffs through price controls if they fail to act in 12 months.
This follows British Gas’s decision to raise gas bills by an average of 35% and electricity tariffs by 9%, increasing the average bill by about £267 a year — the highest ever single increase. About 1.6m of the firm’s customers who pay by direct debit have seen a steeper increase of 42%. Customers in London, the Midlands and East Anglia have suffered a rise of almost 44%.
The energy giant, which has nearly 16m UK customers, blamed the rise — its second in six months — on increases in wholesale energy prices since last year of up to 89%. EDF set the ball rolling this month when it raised gas by 22% and electricity prices by 17%. However, unlike British Gas, the French supplier has not committed to keep prices on hold until the end of the year. The remaining four big energy firms are expected to follow suit.
Customers who pay by cash or cheque every quarter, also known as standard credit customers, are charged an average of 11% more for their energy — or £89 a year extra a year, according to the MPs. The report said: “The ‘Big Six’ are on average overcharging pre-payment customers by £59 a year, and those on standard credit by £69.”
Tom Brennan of Atlas Chambers, the law firm that initiated a surge in bank-charge claims last year, said the excess charge was in breach of EU directives set out in 2003. “If the MPs’ report is correct, then it would seem energy firms are in breach of their duties,” he said. “It would suggest the consumer could and should bring these claims to a court if they cannot obtain a refund from their supplier.”
Consumers would be able to claim back for four years of overpayments. With 3.64m pre-payment and 10.14m standard credit customers in Britain, the potential cost to energy firms could be more than £3 billion.
Regulator Ofgem will publish its investigation into energy firms next month.
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BT should be "Top of the List", how they can punish "Charities & Pensioners", by their "Dictorial Method's", is "Beyond Belief"!
I never allowed anyone to take money by DDR out of my account, even if it relative cost more! Normally "Utility Co's"!
We have gone past the "Acceptable"
Paul, Newtown, Powys, UK
If you "Own their shares", sell immediately! Then it will be much cheaper to "Re-Nationalise" and have "Control of GB UK LTD"
Paul, Newtown, Powys, UK
How come profits increase with these gas companies.
I thought the price rise to the consumer was to cover the increased cost of the wholesale gas.
If correct the profits would remain roughly stationary.
Sid Jacques, Durham,
There is no 'market' in electricity or gas, as both commodities are controlled by the same cartel of six companies.
Paul, Coventry,
So perhaps BT will shortly be changing their policy too, of delighting in charging customers extra for every conceivable variable, such as payment methods.
alex, london, uk
We as a family will be gathering our winter wood soon to put on our fire this year to stay warm, because we certainly won't be able to use our gas or electric for heating, our choice has become simple either heat or eat, as we honestly can't afford both, even the Christmas presents will be small.
billybob, Brigg, uk
The market is clearly not working for consumers. These price rises take effect immediately, as far as I'm aware, even though the wholesale price of gas for immediate delivery has fallen off a cliff. BG's excuse is that the price of gas for delivery this winter has increrased dramatically.
Geoff Holland, Wirral, UK
The British Gas 35% rise is a rip off, the actual market rise for Winter pricing has been for 1.4p KWH whereas British gas price hike equates to 2.5p per KWH, an extra 1p KWH, pure profiteering !
Watch the 2008 Results 2008 for profits surge. More-http://www.marketoracle.co.uk/Article5688.html
Nadeem Walayat, sheffield, UK
United Utilities have suddenly started sending out quarterly estimated bills to me for the supply of water. They say they have been 'unable' to read the meter. But it is clearly accessable.
They expect the customer to go down on their knees, prize open the cover and make a reading.
NOT ME.....
David Nammory, Liverpool,
Capitalism always tends to create monopoly so utilities must be properly regulated. The standard dual tariffs of the 6 big utility companies are all within a 3% price range. I don't need a huge regulatory quango to tell me I am being stitched up but we've got one so it should do its job.
ian, derby,